Site search: no results
What a visitor sees when a search finds nothing: search terms, categories and products you set up yourself.
When a search finds nothing at all, with no filter applied, the search shows “Nothing found for …”, a tip and, where it helps, “Did you mean …?”. Below that you can help the visitor on. Set it up under Site search → Settings → No results. It works on its own: you can use it without the start page.
The three blocks
Section titled “The three blocks”Each block has its own switch, a Position (1, 2 or 3), a How many and a heading per language of your websites. Leave the heading empty for the default text in the visitor’s language.
| Block | Source | Display | A click |
|---|---|---|---|
| Search terms | Popular searches (what visitors searched for and found, updated every night) or a Fixed list | buttons | searches that term |
| Categories | Best-selling categories (where your best sellers are, weighed by what they sold) or Choose categories from your category tree, by name | Links (pills) or Cards with a picture | opens the category page on your shop |
| Products | Best sellers or a Fixed list of SKUs | Grid or Carousel | opens the product, like any result |
- Only categories with a page on your shop are shown, never the top category of your shop and never a category you hide in the filters.
- Products you exclude under Layout → Start page → Never show are left out here too. A carousel shows as many at a time as the start page’s.
- With no block on, nothing changes: the start page’s popular searches, when the start page is on.
The same everywhere, on every screen
Section titled “The same everywhere, on every screen”The blocks sit under “Nothing found” in every layout: the overlay, the shop’s own search bar, the panel under the search box and on a phone. In a narrow panel they are smaller (products as rows), on a phone two products side by side.
They come with the search’s own answer, so they appear together with the message: nothing jumps into view. The lists are kept for ten minutes; saving Settings refreshes them at once.
Measuring
Section titled “Measuring”Clicks in these blocks are counted apart from ordinary result clicks, under Analytics → After no results: products clicked, added to cart, search terms tapped and categories opened. They are not part of the click rate or the A/B test.